I have been with Preventive pest control for a long time. This year I am having problems with ants in my house. Today the Operation Manager Jordan Sanchez is coming out to my house. I thought he was coming out to spray another time. My house has pine trees all around the house. In the past calls talking with Jordan he was saying he thinks it might be the pine needles. Bugs love to live in the needles. So when they spray the needles it just stays on the tops of them. Like I said I thought he was coming over to spray. Instead he came over and removed all the pine needles off my deck. He went over and beyond himself to help get rid of the ants and to help me out. This touched my heartstrings. The thought that he took time and did this for me. Thank you so much Jordan. I really appreciate all you do. It definitely is a five star.